Shipping
TERMS OF PURCHASE
1. IN GENERAL
1.1
These terms and conditions ("Conditions") apply when a consumer ("Private User") places an order through www.fluidella.com. The agreement is stipulated between the user and fluidella, Antonella Burzi. Detailed contact information and other information about Fluidella can be found on the website. The conditions are applicable only to the user as a private consumer who places an order through the site.
1.2
To order from the site, you must be 18 years old. Fluidella does not accept credit purchases from under 18s. Fluidella reserves the right, in individual cases, to deny or change the order (for example, if the user has released false personal data and / or has low credit).
1.3
Fluidella reserves itself against any image or typing errors on the site, such as errors in the product description or technical specifications, incorrect prices and price adjustments (such as price changes by suppliers or currency fluctuations) or information inaccurate as to whether the goods are in stock. Fluidella has the right to correct such errors and to change or update information at any time. If an incorrect price has been indicated for an ordered product, Fluidella will notify the user and await his approval of the correct price before continuing with the order. All photos on the site are to be considered as illustrations only. Such illustrations cannot guarantee the exact appearance of the product. Fluidella is not responsible for information on the site coming from a third party.
1.4
The site and all its contents are owned by Fluidella or its licensors. The information is protected by intellectual property laws and market laws. This means that trademarks, trade names, product names, images, graphics, design, layout and information on products, services and other content cannot be copied or used without written authorization from Fluidella.
- CONTRACT AND ORDER
2.1
To make a purchase through the site, you must accept the purchase conditions. By accepting the purchase conditions, the user agrees to follow the purchase conditions in their entirety, and confirms that he has read the information on personal data and consented to the processing of personal data and cookies according to Fluidella's privacy policy.
2.2
A purchase contract enters into force only when Fluidella has confirmed the order and the user has received the order confirmation from Fluidella via e-mail. Fluidella recommends saving the order confirmation for any contacts with customer service. The user can cancel the order until it has been confirmed by Fluidella. If the order is revoked, Fluidella will refund all payments that the user or his credit card company has made regarding the order.
- CUSTOMER DATA ETC.
3.1
When the user registers an account and / or places an order, he will be asked to provide some personal information. You confirm that the information you have provided is accurate and complete, and you are responsible for information entered incorrectly. Information on how Fluidella processes personal data can be found in Fluidella's privacy policy.
3.2
You agree to ensure that no one else can use your login data. The user cannot disclose his username and password to unauthorized persons and must ensure that the document defining the username and password is kept in such a way that no unauthorized person has access to the information. The user must immediately notify Fluidella if he suspects that an unauthorized person has access to his password. In the event that such notification is not made, the user is responsible for all purchases made with the login information3.3
If Fluidella suspects that the user is abusing his user account or login information, or otherwise violating the purchase conditions, Fluidella has the right to exclude the user. Fluidella also has the right to assign new login information.
4. PRICES, EXPENSES AND PAYMENT
4.1
When ordering through the site, the prices indicated on the site apply. Prices are expressed in Euros and include VAT. Prices do not include payment and shipping costs, which are listed separately.
5. PROMOTIONS AND OFFERS
Fluidella may from time to time offer promotions on the site that may have more favorable conditions than indicated in these purchase conditions, for example with regard to payment or an extension of the right of withdrawal. These favorable conditions are valid as long as the promotion is active and for the specific goods listed by Fluidella in relation to the promotion. Fluidella reserves the right to withdraw these promotions at any time. At the end of the promotion, these purchase conditions are valid without modifications. Offers on specific products on the site are valid for a limited time.
6. DELIVERY AND TRANSPORT
6.1
Available products are normally delivered within the number of working days indicated on the website. Unless otherwise agreed (eg in relation to the booking of unavailable products), delivery will be made no later than 30 working days from the moment in which Fluidella has confirmed the order in writing through the order confirmation. If you have not received your order within the advertised delivery times, contact our Customer Service no later than 30 working days from the time the order was placed.
6.2
The expected delivery time of the goods is indicated in the order confirmation, at the checkout and / or on the relevant product page on the site. Unless otherwise agreed, if the delivery takes more than 30 days and this is not due to you, you have the right to cancel the purchase.
6.3
The package must be collected within the time specified in the notification. Packages must normally be picked up in person with valid ID and order number. The user always receives a notification indicating where and when to collect the package. The notification can be made by e-mail, ordinary mail, and if the user has provided the telephone number, also by telephone or SMS. If the package is not collected, Fluidella has the right to charge a surcharge for non-collection. In case of home delivery, there must be a person available to collect the package.
7. RIGHT OF WITHDRAWAL
7.1
When purchasing products, you have the right of withdrawal, indicating the reasons, within 30 days. To meet the withdrawal deadline, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. The right of withdrawal expires after 14 days from the day on which the customer service is notified by call or e-mail that you want to return the acquired good. All products must be returned in the same condition in which they were received. If the products have been visibly damaged we may apply a deduction directly from the refund.
7.2
According to articles 52 to 58 the right of withdrawal does not apply to commissioned or customized products since these are made to order according to the customer's specifications or are clearly adapted to their personal needs and for the supply of sealed goods that are not suitable. to be returned for hygienic or health protection reasons and have been opened after delivery.
7.3
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal declaration (for example, a letter sent by post, fax or e-mail), sent by letter or by e-mail info@fluidella.com regarding your decision to withdraw from this contract.
7.4
Upon exercising the right of withdrawal, the user will pay a fee for the return shipment and will be responsible for the condition of the product upon receipt of the goods and during the return transport. The product can be returned within 14 days from the date on which the communication of the exercise of the right of withdrawal was sent to Fluidella. The product must be shipped well packed, in good condition and in its original box. Any returns must be sent to Fluidella in the manner and instructions indicated on the Site.
7.5
When the user withdraws from the purchase, Fluidella refunds the amount paid for the product, including shipping costs. Exception made for any additional shipping costs if the user has chosen a delivery method other than those that Fluidella offers as standard, without undue delay and in any case no later than 14 days from the day on which Fluidella is informed of the decision to withdraw from the this contract. If only part of the order is returned, the shipping costs will not be refunded.
7.6
Fluidella reimburses using the same payment method used in the initial transaction, unless expressly agreed otherwise; in any case, no costs will be incurred as a consequence of this reimbursement. The reimbursement can be suspended until the goods are received or until the consumer demonstrates that he has returned the goods.
8. WARRANTY AND COMPLAINTS
8.1
Some of Fluidella's products may be covered by warranty. Information on the duration of the guarantee and specific guarantee conditions for each product can be found on the Site or in these Purchase Conditions. The warranty covers only original manufacturing defects, and therefore not failures that occur during or after an alteration in the function and appearance of the product, such as rebuilding, upgrading or other configuration of the product. The order confirmation is valid as a guarantee certificate.
8.2
The warranty covers products that are defective under applicable consumer protection legislation. Customers wishing to claim defects in an ordered product are requested to contact Fluidella as soon as possible after having detected the defect, following the contact information on the site. Complaints submitted within two months of the date on which the user discovered the defect are always considered to have arrived on time. The user has a 2-year warranty on products purchased from the Site.
8.3
Fluidella pays for return shipping for approved claims.
8.4
When the claimed product has been returned and the claim has been approved, Fluidella will reimburse the user according to the applicable consumer protection legislation. Fluidella tries to make this happen within 14 days of receiving the complaint, but it may take longer depending on the type of product. Fluidella reserves the right to refuse a complaint if the product is not defective according to the definition of the applicable consumer protection legislation.
- FORCE MAJEURE
Fluidella is not responsible for delays caused by circumstances over which it has no control such as general strikes, extreme weather conditions, wars, fires, lightning strikes, terrorist attacks, changes in legislation, technical problems, telephone / electrical / data communications failure or other communications, and errors or delays in the services of suppliers due to circumstances indicated here. These circumstances constitute grounds for acquittal from claims and other penalties. Should this situation arise, Fluidella will inform the user both at the beginning and at the end of the current situation. If the situation persists for more than two months, both Fluidella and the user have the right to withdraw from the purchase with immediate effect.
10. CHANGES TO THE CONDITIONS OF PURCHASE
Fluidella reserves the right to modify these conditions at any time. Any changes to these conditions will be published on the site. The changes are valid from the moment the user has accepted the terms and conditions (in relation to a purchase or when visiting the site), or 30 days after Fluidella has informed the user of the changes. Fluidella recommends that you always keep up to date with the site to be atknowledge of any changes to the purchase conditions.
12. DISABILITY
If a competent judicial, administrative or arbitration court finds that any provision of these conditions is invalid or unenforceable, that provision and other provisions will be valid and enforceable to the extent permitted by applicable law. Provisions declared invalid or unenforceable will be replaced by relevant legal advice.
13. APPLICABLE LAW AND DISPUTES
13.1
Disputes must first be resolved by agreement after a discussion with Fluidella's customer service.
13.2
If the dispute cannot be resolved in agreement with Fluidella's customer service, it is possible to submit a complaint directly online via the European Commission's platform for dispute mediation, which can be found at the following link http: //ec.europa. eu / consumers / odr. If you make a complaint through this platform, your case will automatically be forwarded to the appropriate national conciliation body. The conciliation body then contacts us and tries to resolve the dispute without involving the courts. Fluidella follows the decision taken by the competent conciliation body.
14. APPLICABLE LAW AND DISPUTES
14.1
Disputes must first be resolved by agreement after a discussion with Fluidella's customer service.
14.2
If the dispute cannot be resolved in agreement with Fluidella's customer service, it is possible to submit a complaint directly online via the European Commission's platform for dispute mediation, which can be found at the following link http: //ec.europa. eu / consumers / odr. If you make a complaint through this platform, your case will automatically be forwarded to the appropriate national conciliation body. The conciliation body then contacts us and tries to resolve the dispute without involving the courts. Fluidella follows the decision taken by the competent conciliation body.